How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service. 

Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, simply log in to your BLANCHEUR account and go to the “my orders” section in your account. 

You can also track your parcel via our courier service website using the tracking number you may receive from our team once the parcel is shipped. 

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. To do this, go to the “my orders” section in your account.

What should I do if I receive a faulty item?

BLANCHEUR only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact us.